Sync Failures

Resolve errors when syncing products to Odoo.

Common Sync Errors

"Permission denied"

Cause: Odoo user lacks permissions

Solution: Grant these permissions in Odoo:

• Product: Create, Read, Write
• Supplier Info: Create, Read, Write
• Category: Read
• UoM: Read

"Timeout"

Cause: Odoo server slow or busy

Solutions:

1. Retry sync
2. Check Odoo server resources
3. Sync in smaller batches

"Validation error: Required field missing"

Cause: Product missing required Odoo field

Solutions:

1. Check product data completeness
2. Ensure all required fields mapped
3. Review sync logs for specific product

"Duplicate product code"

Cause: Product code already exists in Odoo

Solutions:

1. Configure sync policy: Update existing
2. Check for truly duplicate codes
3. Review match settings

Partial Sync Failures

If some products sync and others fail:

1. Review sync log
2. Identify failed products
3. Fix issues
4. Retry failed products only

Network Issues

"Connection lost during sync"

Solution:

• Background sync (Grow+) prevents this
• Use smaller batches for foreground sync

Rollback

If sync created incorrect data:

1. Note the sync job ID
2. Contact support for rollback assistance
3. Or: Manually fix in Odoo (Admin access required)

Prevention

Prevent sync issues:

1. Test with small batch first
2. Review products before syncing
3. Use consistent product codes
4. Keep Odoo connection stable