Connection Issues

Resolve common Odoo connection problems.

Common Errors

"Cannot reach server"

Cause: Network connectivity issue

Solutions:

1. Check Odoo URL is correct
2. Verify Odoo is online (open in browser)
3. Check firewall settings (self-hosted)
4. Ensure HTTPS is configured

"Authentication failed"

Cause: Invalid credentials

Solutions:

1. Verify username and password
2. Check API key is correct
3. Ensure user has admin access
4. For 2FA: use API key instead of password

"Database not found"

Cause: Incorrect database name

Solutions:

1. Verify database name spelling
2. For Odoo Online: matches subdomain
3. For self-hosted: check with admin

"SSL Certificate Error"

Cause: Invalid SSL certificate

Solutions:

1. Install valid SSL certificate
2. Use Let's Encrypt (free)
3. Self-signed certificates not supported

Testing Connection

Use Test Connection button in Settings → Odoo Configuration

Success shows:

• ✓ Connection successful
• Odoo version detected
• Available languages

Getting Help

If issues persist:

1. Check Odoo server logs (self-hosted)
2. Contact support@pricelistheaven.com
3. Include error message and screenshot