Import Problems

Resolve issues when uploading supplier files.

File Format Errors

"Unable to parse file"

Cause: File encoding or format issue

Solutions:

1. Save CSV as UTF-8
2. Check delimiter (comma, semicolon)
3. Remove special formatting (Excel)

"No data found"

Cause: Empty file or wrong worksheet

Solutions:

1. Check file contains data
2. Select correct worksheet (Excel)
3. Ensure first row has headers

Column Mapping Errors

"Required field not mapped"

Cause: Missing required field mapping

Solutions:

1. Map at least: Product Code OR EAN
2. Map: Price
3. Check field names match

"Duplicate column mapping"

Cause: Same Pricelist Heaven field used twice

Solution: Each field can only be mapped once

Data Validation Errors

"Invalid price format"

Cause: Non-numeric price value

Solutions:

1. Remove currency symbols
2. Use decimal point (not comma)
3. Remove thousands separators

"Invalid product code"

Cause: Code contains invalid characters

Solution: Product codes should be alphanumeric plus dash/underscore

File Size Errors

"File too large"

Cause: Exceeds plan limit

Solutions:

1. Split into multiple files
2. Remove unnecessary columns
3. Upgrade plan for higher limit