Sync Monitoring

Monitor active and completed syncs.

Active Syncs

Dashboard → shows active syncs in the sidebar

For each active sync:

• Pricelist name
• Progress percentage
• Products synced / total
• Elapsed time

Sync History

Dashboard → Odoo → Sync History

View past syncs:

• Date/time
• Pricelist
• Status (Success, Partial, Failed)
• Product count
• Duration
• Errors

Sync Logs

Click on a completed sync to view:

• Summary: Overview of results
• Successful products: List of synced products
• Failed products: List with error reasons
• Skipped products: Products that were skipped (based on sync policies)

Error Types

Common sync errors:

Authentication Error

• Cause: Odoo credentials invalid
• Fix: Update Odoo connection settings

Permission Error

• Cause: Odoo user lacks permissions
• Fix: Grant product creation/edit permissions in Odoo

Validation Error

• Cause: Required field missing or invalid
• Fix: Review product data, ensure all required fields are filled

Timeout Error

• Cause: Odoo server slow or unresponsive
• Fix: Retry sync, check Odoo server performance

Duplicate Error

• Cause: Multiple products with same code/barcode
• Fix: Ensure unique identifiers

Retrying Failed Products

For partial syncs with errors:

1. Review error log
2. Fix issues (in pricelist or Odoo)
3. Click "Retry Failed Products"

Only failed products will be retried.

Performance

Sync speed depends on:

• Network: Connection between Pricelist Heaven and Odoo
• Odoo Server: CPU, RAM, worker count
• Plan: Concurrency limits (1 for Free, 3 for Pro)

Typical speed: 10-50 products/minute

For large syncs (1000+ products), use background sync (Grow plan or higher).